1. Introduction
Sneh Precast & ConstoSolution Pvt. Ltd. ("we," "us," "our," or "Company") is committed to protecting your personal data and respecting your privacy rights. This Personal Data Protection Policy ("Policy") explains how we collect, use, store, and protect your personal data in compliance with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and other applicable laws of India.
As a leading provider of India’s precast infrastructure sector, producing concrete solutions, we understand the importance of maintaining the confidentiality and security of the personal data entrusted to us by our clients, partners, and website visitors.
2. Definitions
For the purposes of this Policy, the following definitions apply:
- Personal Data means any data about an individual who is identifiable by or in relation to such data
- Data Principal means the individual to whom the personal data relates
- Data Fiduciary means Sneh Precast & ConstoSolution Pvt. Ltd., which determines the purpose and means of processing personal data
- Processing includes collection, recording, organisation, structuring, storage, adaptation, retrieval, use, disclosure, erasure or destruction of personal data
- DPDP Act means the Digital Personal Data Protection Act, 2023
3. Personal Data We Collect
We may collect the following categories of personal data:
3.1 Contact Information
- Name and title
- Email address
- Phone number
- Business address
- Company name and designation
3.2 Business Information
- Industry sector
- Project requirements and specifications
- Technical requirements for Precast & Consto Solutions
- Business correspondence and communications
3.3 Website Usage Data
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on our website
- Cookies and similar tracking technologies
3.4 Professional Information
- Professional qualifications
- Areas of expertise
- Project history (where relevant to our services)
4. How We Collect Personal Data
We collect personal data through the following methods:
- Direct Collection: When you contact us through our website, email, phone, or in-person meetings
- Website Forms: When you fill out inquiry forms, contact forms, or request information
- Business Communications: During the course of our business relationship
- Website Analytics: Through cookies and similar technologies on our website
- Third Parties: From our business partners or vendors, with proper consent
5. Legal Basis and Purpose of Processing
We process your personal data for the following lawful purposes:
5.1 With Your Consent
- Responding to your inquiries about our precast & consto solutions
- Providing information about our services and capabilities
- Marketing communications (only with explicit consent)
- Newsletter subscriptions
5.2 Legitimate Business Interests
- Managing client relationships
- Project development and execution
- Business development activities
- Improving our services and website functionality
- Maintaining business records
5.3 Legal Compliance
- Complying with applicable laws and regulations
- Fulfilling contractual obligations
- Responding to legal requests from authorities
6. How We Use Your Personal Data
Your personal data is used exclusively for:
- Service Delivery: Providing precast & consto solutions and process systems
- Communication: Responding to inquiries and maintaining business correspondence
- Customer Support: Providing technical support and after-sales service
- Business Development: Identifying opportunities for collaboration
- Website Improvement: Analyzing website usage to enhance user experience
- Legal Compliance: Meeting regulatory and legal requirements
7. Data Sharing and Disclosure
We do not sell, trade, or rent your personal data to third parties. We may share your personal data only in the following circumstances:
7.1 Service Providers
- Trusted vendors and contractors who assist in providing our services
- IT service providers for website hosting and maintenance
- Professional advisors (lawyers, accountants, consultants)
7.2 Legal Requirements
- When required by law or court order
- To protect our legal rights and interests
- In case of business reorganization or transfer (with proper notice)
7.3 Consent-Based Sharing
- With your explicit consent for specific purposes
- With project partners when necessary for service delivery
All third parties are contractually bound to maintain the confidentiality and security of your personal data.
8. Data Security Measures
We implement appropriate technical and organizational measures to protect your personal data:
8.1 Technical Safeguards
- Encryption of data in transit and at rest
- Secure server infrastructure and hosting
- Regular security updates and patches
- Access controls and authentication mechanisms
- Firewalls and intrusion detection systems
8.2 Organizational Measures
- Staff training on data protection
- Regular security audits and assessments
- Incident response procedures
- Data access limitations on a need-to-know basis
- Secure disposal of data when no longer required
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy:
- Business Inquiries: 3 years from last contact
- Client Records: 7 years after project completion (for legal compliance)
- Website Analytics: 2 years from collection
- Marketing Consent: Until consent is withdrawn
- Legal Requirements: As required by applicable laws
Data will be securely deleted or anonymized when no longer required.
10. Your Rights as a Data Principal
Under the DPDP Act, you have the following rights regarding your personal data:
10.1 Right to Access
- Request information about what personal data we hold about you
- Obtain details about how your data is being processed
10.2 Right to Correction
- Request correction of inaccurate or incomplete personal data
- Update your information to ensure accuracy
10.3 Right to Erasure
- Request deletion of your personal data when no longer necessary
- Withdraw consent for processing (where applicable)
10.4 Right to Grievance Redressal
- File complaints regarding data processing
- Seek a resolution through our grievance mechanism
10.5 Right to Nominate
- Nominate a representative to exercise your rights in case of incapacity
11. Consent Management
11.1 Obtaining Consent
When we require your consent for processing personal data, we ensure it is:
- Free and voluntary
- Specific to the purpose
- Informed with clear information
- Unambiguous with clear affirmative action
11.2 Withdrawing Consent
You can withdraw your consent at any time by:
- Emailing us at [sales@snehprecast.in]
- Calling our Chief Protection Officer
- Using unsubscribe links in our communications
- Withdrawal will not affect prior lawful processing
Withdrawal of consent will not affect the lawfulness of processing before withdrawal.
12. Cross-Border Data Transfers
We primarily process data within India. Any transfer of personal data outside India will be conducted in accordance with the DPDP Act and applicable regulations, ensuring adequate protection of your data.
13. Data Breach Notification
In the event of a personal data breach that may pose a risk to your rights:
- Notify the Data Protection Board of India within 72 hours
- Inform affected Data Principals promptly
- Take immediate remedial measures to minimize the impact
14. Grievance Redressal Mechanism
14.1 Internal Grievance Process
If you have any concerns about our data processing practices:
- Step 1: Contact our Grievance Officer at:
- email: sales@snehprecast.in
- Phone: +91-8380016247
- Address: Sneh Precast & Consto Solutions Pvt. Ltd.
- Step 2: Acknowledge complaint within 24 hours
- Step 3: Investigate and respond within 30 days
- Step 4: Escalate to Data Protection Board of India if unsatisfied
14.2 External Recourse
- You have the right to approach the Data Protection Board of India directly if you are not satisfied with our response or if we fail to respond within the prescribed timeframe.
15. Contact Information
For any questions, concerns, or requests related to this Policy or your personal data:
Sneh Precast & Consto Solutions Pvt. Ltd.
Chief Protection Officer
Email: sales@snehprecast.in
16. Updates to This Policy
We may update this Policy from time to time to reflect changes in:
- Legal requirements
- Business practices
- Technology developments
- Service offerings
We will notify you of any material changes by:
- Posting the updated Policy on our website
- Sending email notifications to registered users
- Providing prominent notice on our website
The "Last Updated" date at the top of this Policy indicates when it was last revised.
17. Governing Law
This Policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023, and other applicable data protection regulations.
18. Compliance Statement
Sneh Precast & Consto Solutions Pvt. Ltd. is committed to full compliance with the DPDP Act and maintains the highest standards of data protection. We regularly review and update our data protection practices to ensure ongoing compliance with evolving legal requirements.
For immediate assistance with data protection matters, please contact our Data Protection Officer at sales@snehprecast.in
This Policy is effective as of September 30, 2025, and will remain in effect until superseded by a revised version.
